Legal information — Choicelaunch
This page sets out statutory and contractual information relevant to customers of Choicelaunch (ABN: 71 123 456 789), an Australian auto repair provider operating across Melbourne, Sydney and Brisbane.
We aim to comply with the Australian Consumer Law (ACL) and applicable state regulations. This document explains consumer guarantees, our warranty and repair policies, limitations of liability, and how to raise complaints or seek dispute resolution.
Consumer guarantees (Australian Consumer Law)
Under the ACL, services must be rendered with due care and skill, fit for purpose and delivered within a reasonable time. If a service fails to meet guaranteed standards, a consumer is entitled to remedies such as re-performance, refund or compensation.
- Repairs & services must be carried out with reasonable care and skill.
- Parts supplied must be of acceptable quality.
- Statutory rights are additional to any commercial warranty we provide.
Warranty & repair policy
We provide a limited warranty on parts and labour for services performed by Choicelaunch. The warranty complements ACL guarantees and does not reduce statutory rights.
| Service | Warranty (parts & labour) | Notes |
|---|---|---|
| General mechanical repairs | 3 months / 5,000 km | Subject to manufacturer exclusions |
| Engine rebuilds | 12 months / 20,000 km | Maintenance requirements apply |
| Diagnostics & electrical | 2 months / 3,000 km | Faults must be reported promptly |
| Mobile repairs | 2 months / 3,000 km | Site access and safety conditions apply |
Warranty claims require proof of service and adherence to recommended maintenance. We may require inspection before approval. Exclusions: fair wear and tear, damage from misuse, unauthorised modifications, or external events.
Limitation of liability
To the extent permitted by law, Choicelaunch's liability for loss or damage (including consequential loss) is limited to re-perform the service, refund the service fee, or repair/replace defective parts. Nothing in these terms attempts to exclude or limit rights that cannot be excluded under the ACL.
Claims for personal injury, death, or fraud are governed by statute and unaffected by these limitations.
Privacy & Data
We collect personal information to provide services, manage warranties and communicate. See Privacy Policy for details, data retention, and rights under the Privacy Act (including APPs) and applicable state law.
Data handling and requests
Requests to access or correct personal information should be sent via Contacts. We respond to privacy inquiries in line with statutory timeframes. For privacy complaints, refer to the Office of the Australian Information Commissioner (OAIC).
Complaints & Dispute Resolution
If you're dissatisfied, please contact our support team first (see Contacts). We will attempt to resolve matters promptly and fairly.
- Contact Choicelaunch support with details and supporting evidence.
- If unresolved, request escalation to management.
- If still unresolved, consumers may seek independent dispute resolution or contact the ACCC or state consumer affairs agency.
Legal FAQs
Useful legal resources
- Australian Consumer Law — consumerlaw.gov.au
- ACCC — accc.gov.au
- OAIC (Privacy) — oaic.gov.au
