Privacy Policy

Choicelaunch respects the privacy of customers, visitors, and partners. This Privacy Policy describes how we handle personal information in connection with automotive repair, diagnostics, mobile services, and related activities across Australia. Our practices align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) as applicable to our operations.

Information we collect may include contact details (such as name, phone number, and email), vehicle information (such as make, model, year, odometer, and registration), service history, diagnostic data, payment references, and communications regarding bookings and work orders. We collect information directly from you when you contact us, request a quote, create a booking, or engage with our staff on-site or at the workshop. We may also receive information from third parties you authorise, such as fleet managers or parts suppliers involved in a repair.

We use personal information to provide services, respond to enquiries, prepare quotes, schedule and perform repairs, manage warranties offered by parts manufacturers, process payments, and maintain service records. We may use aggregated and de-identified information for reporting, training, and service improvement. Where communications are recorded for quality purposes, we aim to inform participants at the start of the interaction and store records securely.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include restricted access to systems, staff training, and secure disposal or de-identification when information is *** longer needed for lawful purposes. However, *** method of transmission or storage is entirely risk free, and we encourage customers to share only relevant information for the requested service.

We retain personal information for periods consistent with legal, tax, and operational requirements. When retention periods end, we delete or de-identify information in line with documented procedures. If we work with external service providers (for example, payment processors, hosting, or specialised diagnostics), those providers are expected to apply appropriate safeguards and use information only for contracted purposes.

You may request access to personal information we hold, and you may ask for corrections if details are inaccurate or incomplete. We will respond within a reasonable timeframe and may require verification of identity before processing requests. If we decline a request, we will provide reasons where permitted by law and outline available options. Marketing communications, if any, will include a clear way to opt out. To update preferences, contact us using the details below.

Our website may use cookies or similar technologies to support core functionality, security, and analytics. You can adjust browser settings to manage cookies, though some features may operate with reduced convenience. The cookie banner on our site provides a simple way to record your preference for a defined period. For more information about cookies used on our site, please review relevant sections of this Policy or contact us.

Our services may reference third-party brands, parts, or tools in order to describe work being performed. References do not imply endorsement. External websites linked from our pages are subject to their own privacy statements. We encourage you to review those statements when visiting external resources.

If our practices change, we will update this Policy and indicate the effective date. Continued use of our services following changes indicates acceptance of the updated Policy to the extent permitted by law. Material changes may be communicated by prominent notice on the website or via email where appropriate.

Contact: Choicelaunch, Unit 5, 12 Spencer Street, Melbourne VIC 3000. Phone: +61413849276. Email: Choicelaunch@gmail.com. For guidance on Australian privacy obligations, see the Office of the Australian Information Commissioner (OAIC). If you have concerns, you may raise them with us first so we can review and respond, and you may also contact the OAIC for further information on available avenues.

For terms governing bookings, limitations, and responsibilities related to services, please refer to our Legal section available at legal.html. That section outlines important information about service scope, quotations, and dispute pathways consistent with Australian consumer law. This Policy operates alongside those terms and focuses on handling of personal information collected during the provision of services.